Question 1

What is SpaOne?

Accepted Answer

SpaOne is an all-in-one management platform built for salons. It brings your point of sale, check-in and turn board, staff and payroll tools, payments, booking, and customer records together in one system so you can run the whole shop from a single place.

Question 2

Is SpaOne only a POS system?

Accepted Answer

No. The point of sale is one part of SpaOne. The platform also covers turn and queue management, staff scheduling and timekeeping, commission and payroll preparation, customer records and loyalty, gift cards, booking, and owner reporting.

Question 3

What types of salons use SpaOne?

Accepted Answer

SpaOne is designed for service-based salons that manage walk-ins, technicians, and turn rotation. It fits nail salons, spas, and similar shops where multiple technicians share a queue and owners need clear payroll and reporting.

Question 4

Does SpaOne support nail salons?

Accepted Answer

Yes. Nail salons are a core focus for SpaOne, including support for walk-in check-in, technician turn rotation, tickets with multiple services, tips, and commission-based payroll.

Question 5

Can I manage multiple locations?

Accepted Answer

Yes. SpaOne supports multi-location management so each location can have its own staff, queue, and payroll while owners see the business as a whole. We can walk through how multi-location works for your shops during a demo.

Question 6

Can multiple technicians work on one ticket?

Accepted Answer

Yes. A single ticket can include services from more than one technician, so combined visits are captured accurately for the customer, the payment, and each technician's commission and tips.

Question 7

Does SpaOne include online booking?

Accepted Answer

Yes. Online booking with a calendar is available so customers can reserve appointments ahead of time, and those bookings flow into the same system that manages your walk-ins and turn board. Availability can vary by plan, so we can confirm the details for your setup.

Question 8

Does SpaOne support walk-ins?

Accepted Answer

Yes. Walk-ins are central to SpaOne. Customers can check in, join the queue, and be assigned to technicians through turn rotation alongside any booked appointments.

Question 9

Can customers check in at a kiosk?

Accepted Answer

Yes. SpaOne offers self check-in so customers can sign in from a kiosk or tablet at the front desk, which feeds directly into the live turn board.

Question 10

How does turn management work?

Accepted Answer

SpaOne tracks each technician's place in the rotation and assigns walk-ins fairly based on turns taken. The live turn board shows who is next, who is busy, and who is available, so the front desk can keep the queue moving without manual tracking.

Question 11

Can technicians claim tickets?

Accepted Answer

Yes. Depending on how you configure your workflow, technicians can claim or be assigned tickets from the queue, and the system keeps the turn count accurate as tickets are taken.

Question 12

Can SpaOne calculate commission?

Accepted Answer

Yes. SpaOne can calculate commission based on the services each technician performs, using the rates and rules you set up for your shop.

Question 13

Does it support guarantees and bonuses?

Accepted Answer

SpaOne can account for pay arrangements such as guarantees and bonuses in addition to commission. Because these vary from shop to shop, we recommend reviewing your specific pay structure with us in a demo so it is set up correctly.

Question 14

Can SpaOne track tips?

Accepted Answer

Yes. Tips are captured at payment and attributed to the right technician, so they are reflected in payout totals and reporting.

Question 15

Does SpaOne prepare payroll reports?

Accepted Answer

SpaOne calculates pay and prepares payroll reports and exports that summarize commission, tips, hours, and adjustments. It gives you the numbers and documents to run payroll, but SpaOne itself does not file taxes or pay employees on your behalf.

Question 16

Can staff clock in and out?

Accepted Answer

Yes. SpaOne includes timekeeping so staff can clock in and out, and those hours feed into your payroll reports.

Question 17

What payment processors are supported?

Accepted Answer

SpaOne works with integrated card processing so you can take payments directly through the point of sale. We will confirm the supported processing options for your region and setup during a demo.

Question 18

What terminals are compatible?

Accepted Answer

SpaOne supports common card terminals and countertop hardware used at the front desk. We can review which terminals fit your workflow, and whether compatible hardware you already own can be used, when we scope your setup.

Question 19

Can SpaOne process refunds and voids?

Accepted Answer

Yes. You can process refunds and void transactions through the point of sale, and those adjustments are reflected in your sales and payout reporting.

Question 20

Does SpaOne support contactless payments?

Accepted Answer

Yes. SpaOne supports contactless payments, including tap-to-pay cards and mobile wallets such as Apple Pay and Google Pay, in addition to standard card payments.

Question 21

Are processing rates included in subscription pricing?

Accepted Answer

No. Payment processing is separate from your SpaOne subscription. Processing rates depend on your payment setup, so we share the specific details during a demo rather than bundling them into the software price.

Question 22

Does SpaOne store customer service history?

Accepted Answer

Yes. SpaOne keeps a record of each customer, including visits and services, so your team can see history at check-in and provide more personalized service.

Question 23

Can customers receive reminders?

Accepted Answer

Yes. SpaOne can send appointment reminders and booking texts to help reduce no-shows and keep customers informed. Messaging availability can vary by plan, so we can confirm what is included for your setup.

Question 24

Does SpaOne support loyalty and referrals?

Accepted Answer

Yes. SpaOne includes loyalty tools such as points on visits, and supports rewarding customers and referrals so you can encourage repeat business.

Question 25

Can I sell and redeem gift cards?

Accepted Answer

Yes. You can sell and redeem gift cards directly through SpaOne, and balances are tracked in the same system as the rest of your sales.

Question 26

Does SpaOne support two-way texting?

Accepted Answer

Yes. SpaOne supports two-way texting so your front desk can message customers and receive replies. Messaging capabilities and limits can vary by plan, and we can walk through the details during a demo.

Question 27

How much does SpaOne cost?

Accepted Answer

SpaOne plans start at $59 per month, and right now a 20% launch discount brings Starter to $47 per month. Higher tiers add booking, marketing, and reporting features as your salon grows. See the full breakdown on our pricing page at /pricing, and we can recommend the right plan for your shop during a demo.

Question 28

Is there a contract?

Accepted Answer

SpaOne is offered month-to-month rather than on a long-term lock-in. We are happy to confirm the current terms for your account when you talk with our team.

Question 29

Are there setup fees?

Accepted Answer

SpaOne is designed to get you started without a setup fee. Because offers can change over time, we will confirm any current onboarding details with you before you sign up.

Question 30

What hardware is required?

Accepted Answer

At a minimum you need a device to run the point of sale plus a card terminal, and most front desks add a receipt printer, cash drawer, and a check-in tablet. You can buy a hardware kit or use compatible equipment you already own, and we will recommend what fits your shop.

Question 31

Can SpaOne migrate existing data?

Accepted Answer

Yes. SpaOne offers help migrating existing data such as customer records so you can move over from your current system. We will review what can be imported from your setup as part of onboarding.

Question 32

How long does setup take?

Accepted Answer

Setup time depends on the size of your salon, the hardware you need, and how much data you are migrating. Many salons are up and running quickly, and we will give you a realistic timeline for your shop during onboarding.

Question 33

What training is included?

Accepted Answer

SpaOne includes onboarding and training to get your front desk and technicians comfortable with the system. We tailor training to your workflow so your team can start using it with confidence.

Question 34

What support is available?

Accepted Answer

Every SpaOne plan includes support, with higher tiers adding priority same-day help. If you run into a question, our team is available to help you keep the shop running.

Frequently Asked Questions

Product

Staff and Payroll

Payments

Customers

Pricing and Setup

See it running in your shop, not a generic demo